Refund policy

At Anjali Jeweller, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, we offer a straightforward return and exchange process.

1. Eligibility for Returns & Exchanges

  • Returns: Items can be returned within [X] days of receiving your order.
  • Exchanges: You may exchange items within [X] days of receiving your order, subject to stock availability.
  • Conditions: To be eligible for a return or exchange, items must be:
    • Unworn, unused, and in the same condition you received them.
    • In their original packaging with all tags, labels, and accessories included.

Please note: Some items, such as sale/clearance items, intimate apparel, or perishable goods, may not be eligible for return or exchange.

2. How to Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our Customer Service team at [contact email or phone number] within [X] days of receiving your order.
  2. Provide your order number and details about the item(s) you wish to return or exchange.
  3. Our team will guide you through the process and provide a return shipping label if necessary.

3. Return Shipping Costs

  • Returns: Customers are responsible for the cost of return shipping, unless the item is defective or incorrect.
  • Exchanges: If you are exchanging for a different size or color, you may be responsible for the return shipping cost. In case of a defective or wrong item, we will cover the return shipping.

4. Refunds

  • Refunds will be issued to the original payment method once the returned item is received and inspected.
  • Please allow up to [X] business days for the refund to process after we receive your returned item.
  • Original shipping costs are non-refundable.

5. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately. We will provide a pre-paid return label and send you a replacement or issue a refund based on your preference.

6. Final Sale Items

Some items are marked as “Final Sale” and cannot be returned or exchanged. These items include [insert any specific exclusions, such as custom products, personalized items, etc.].

7. Contact Us

For any questions or concerns regarding returns or exchanges, feel free to reach out to us at

WhatsApp: +91 9830711992 

Email: info@anjalijewellers.in